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FAQs

Have a question? Scroll through these frequently asked questions to find your answer. 

Can't find your answer? We are here to help, give us a call at 855-699-3223 or email us at SipSupport@reyesholdings.onmicrosoft.com.

Login Issues

Consider SipMarket your one-stop, business-building, digital beverage shop – the next evolution of Beerline, but better. It’s an easy-to-use online portal that you can use to place orders, check inventory and remain up-to-date on the latest market trends. It knows your order history, shows local trends, and makes relevant suggestions. Plus, it’s designed to help you run analytics and pull data designed to optimize profitability. What else could a business owner want?

All you need to do in order to sign up is …
1.) Click on the Create Account Button located on this page.
2.) Have your Liquor License and Account ID on hand
3.) Start browsing and shopping for the incredible product catalog we have for you!

You can find these numbers on any invoice you may have received from us. If you are having trouble locating one, just contact your sales rep and they will help set you up.

In order to reset your password you need to navigate to the My Profile page which you can do by hovering over ‘Account’ in the top menu and selecting ‘My Profile’. Once you are there just enter your old password and then enter your new password and click on the update button! The next time you login your new password will be required.

My Order

When you log in to your account, you'll see your customer dashboard with your most recent invoice displayed at the top right. Just beneath that, you'll see a button that says "order again". Simply click on that button, and all the items and quantities from your most recent invoice will be added to your cart. It's that easy!

Want to know what products are trending in your area? We've got you covered! Simply head over to our Insights page by clicking on "Insights" in the top menu navigation or clicking on "More Insights" on your customer dashboard. There, you'll be able to see a comprehensive view of the products that are currently popular in your area. With this information, you can stay up-to-date on the latest trends and make sure you're always in the know when it comes to what's popular in your neighborhood.

At SipMarket, we've made it easy for you to discover new products! When you log into your customer dashboard, you'll see a section featuring three new products that we think you'll love. If you want to see even more new items, just click on the 'Shop New Arrivals' button below the product grid. This will take you to a page filled with all the latest and greatest products we've added to our store.

Yes, if you would like to modify an order you can do it right from your customer dashboard. Just switch to the ‘Orders’ tab under the Orders & Invoices section, click on “Modify” and just tell us what you would like to add or remove and our team will be right on it!

First, verify that you completed the order process and clicked on the 'Submit You Order' button at the bottom of the Cart page. Next, go to the cart page and make sure that there are no order error messages at the top of the page.
If all looks good, give us a call (855-699-3223) and we will help figure out what went wrong.

We've got you covered! Simply log in to your customer dashboard, and you'll see your sales rep's contact information displayed. If you're on your desktop, you can click on the email button to send them a message directly from your email account. If you're using SipMarket on your mobile device, just click on the call button, and you can speak to them directly from your device. So, whether you have a question about an order or just need some assistance, your sales rep is just a click away.

Simply click on the "Shop Now" button next to the product name. This will take you to the product detail page, where you can see all available package types and add as many as you like to your cart. From there, just follow the standard checkout process to complete your order.

Payment Info

Phone #: 877-415-0990

Email:
HDIARSharedServices@reyesholdings.com

Payment Address: PO BOX 842685 Los Angeles, CA 90084-2685

Pay online at sipmarket - Click on “Online Bill Pay” To enroll you will need your account number, business zip code and details of the bank account you want to use for your payments (no credit cards accepted).

  • Please make sure your bank does not have a debit blocker if you wish to online, or Fintech.

Sign up for Fintech - Please fill out the online Fintech Form

Email:
HDIARSharedServices@reyesholdings.com

Please provide dates/time period requested and we will report a report that includes the invoice number, date of delivery and amount of invoice

We will provide invoice copies on a case-by-case instance.

Sign up for Edgar to receive a PDF copy of your delivery to your email.
Email RBGARInvoices@reyesholdings.com to register.

Please note that this program cannot send invoices to emails that contain special characters, including periods. 

The past 90 days of invoices are available 24/7 through SipMarket.com. Download them here.

Email RBGARInvoices@reyesholdings.com
(response time can be up to 24 hours)

Email HDIARSharedServices@reyesholdings.com

Check you spam folder for “billtrust”

Do we have your correct email address?

Two NSF in six months - money order or cashier check for 6 months

Customer will owe an additional $40.00 bank fee on top of the invoice amount that was returned.

Account will be placed on an ordering hold until the returned invoice amount + $40.00 has been paid in the form of cashier’s check or money order only.

AR services will always send an email notifying the Account Manager of the return with the full amount needed and the best way to get it resolved.  

Reorder

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Confirmation

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